Billing & Shipping

Billing Policies

All charges to your credit or debit card are in US dollars.

Charges on your credit card will be billed discreetly as "EZVP" followed by our customer service phone number. Please make note of this as to avoid any confusion regarding charges reflected on your debit or credit card statement.
 
If you have any questions regarding charges from our company please contact us at (855) 398-2737 before contacting your bank and we will be sure to explain and or resolve any issues or misunderstandings to the best of our ability.
 
All packages are fully insured and traceable and are required to be signed for upon delivery. If you submit a chargeback with your credit card company for an order that you placed and received, we will aggressively dispute the charge and forward proof of delivery (in addition to a copy of our shipping and returns policies) to your card issuer.
 
Shipping Disclaimers
 
  • EZVapes.com is not responsible for lost packages that did not include correct contact and/or delivery address information at the time the order was placed.
  • EZVapes.com will not be held responsible for any packages that are un-delivered, lost, or stolen due to special requests or unsafe or unreasonable delivery circumstances
  • EZVapes.com requires an adult signature on all deliveries unless otherwise requested prior to purchase. Customers can choose to waive the signature requirement during the checkout process.
  • Although 99% of orders approved before the cutoff ship same day circumstances beyond our control that may occur from time to time. EZVapes.com cannot guarantee same-day shipping. All in-stock items ship within 24 hours of purchase, except for weekends and Holidays.
  • It is your responsibility to immediately test your vaporizer upon arrival to assure it is in proper working condition.
  • The customer is responsible for return shipping costs except when the wrong item is received.
  • Items that are returned as unused and non-working under this policy but are subsequently determined by EZVapes.com to be used and/or in fact do operate correctly will not be eligible for a replacement or refund under any circumstances. Any return that is authorized based on false information provided by the customer will be considered void and will be returned to the customer' at their cost or discarded at our sole discretion.
  • In certain cases EZVapes.com may record the packaging of an order to dispute false claims of missing items. EZVapes.com works very hard to keep our prices low and to maintain fast and reliable delivery for our loyal, valued customers. We take any attempt at fraud very seriously and will not replace, refund, or credit any customer who attempts to make a false claim regarding items missing from their order under any circumstances.
 
You CAN Return:
 
Arrived Dead or Damaged
Since all units are inspected prior to shipment more than 99% arrive in perfect working order. However if your product ARRIVED IN NON-WORKING CONDITION or was damaged during delivery you MUST contact us by telephone during normal business hours within 72 hours to obtain a Return Authorization Number.
 
Any item returned without prior authorization by phone will be rejected and will not be eligible for a refund under any circumstances. Please have the serial number or warranty registration number available when requesting a return.
 
Once returned your vaporizer's serial number will be recorded and it will be inspected for abuse, user damage, or anything inconsistent with a defective unit in 24 hours or less. Once your return is approved you will be given the option to receive a full refund or immediate replacement at your discretion. You will not be refunded until we have received and inspected any item you return and verified that it is defective.
 
Undelivered/Refused Orders
If for any reason you are unable to retrieve your package from our shipper when delivery is attempted and it is returned to us, we are happy to send you a refund less shipping charges (if any) or you may opt to have us re-deliver. If you choose to have your order re-delivered, you may be responsible for any additional shipping charges.
 
Just Not Satisfied
EZVapes.com is committed to 100% customer satisfaction! If you are unsatisfied with your product for any reason, you must contact us by telephone within 24 hours. If the item is unused and in new condition a full refund or store credit will be issued once returned to our warehouse. Customer is responsible for any return shipping unless item ordered was not item received. Please note that used items cannot be handled or repaired and if possible must be returned to the manufacturer directly.
 
You CANNOT Return:
 
ANY item once used and/or after 72 hours of delivery for ANY reason! 
You can only return a product to EZVapes.com in new, unused condition and original packaging. Manufacturer warranties are included on almost every vaporizer we sell. If your product has broken within the warranty period it must be returned directly to the manufacturer for repair or replacement and cannot be returned to us for a refund or exchange. Whenever possible, EZVapes.com will assist in obtaining warranty service for the product(s) you buy at our website.

You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:
  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle
Incorrect shipping addresses
Packages with incorrect shipping addresses can sometimes be located and rerouted but in the unlikely event your package is lost because you provided the wrong shipping address to us you will not be eligible for a refund.
 
International orders 
There are no returns on international orders (outside USA). Manufacturer warranties are included on almost every vaporizer we sell. If your vaporizer arrived defective or has broken within the warranty period (usually 1-3 years) and you are outside the US it must be returned directly to the manufacturer for repair or replacement if possible and cannot be returned to us for a refund or exchange.
 
Glassware
All glass products, parts, accessories, and components are non-returnable. If your glassware arrived broken you must notify us by phone during normal business hours within 24 hours of delivery.
 
Demo/Open Box Units
All refurbished, demo, or open box units have been thoroughly tested and verified to be in working order, we do not accept returns on these items.
 
Nicotine Products
We cannot accept returns on products containing nicotine unless item ordered was not item received and product is unopened and in original packaging. This applies to e-juice/e-liquid and e-hookahs, including nicotine-free versions. We are unable to restock nicotine products due to the possibility of tampering and other health and safety concerns.
 
Vape Pen Parts
Atomizers/coils, tanks, cartridges and other related items can only be returned for Dead On Arrival defects regardless if return is requested within 72 hours of delivery. This is standard policy industry-wide regarding these fragile, easily broken personal vaporizer parts which can easily overheat and/or be damaged by first time users. Once used, they cannot be returned under any circumstances!
 
For more information on international order policies click here.
For more information on shipping policies click here.
Customer Service

Toll free 855-398-2737 Open Mon-Fri 10A-6P Eastern or later.
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