Age Verification Policy

EZVapes.com offers a wide variety of products. Read below to learn which items require additional age verification and how it all works. If you have any questions, please call our customer service line during normal business hours.

Purchasing Non-Nicotine Products

To make any purchase at our website, you must tick the box to confirm you are 18 years of age or older and of legal smoking age, if higher. Unless you are purchasing items that contain nicotine, or are primarily for use with nicotine, there are no additional steps required to confirm your age, except at our discretion.

Purchasing Nicotine Products

Recently, the FDA has made the decision to regulate smokeless products that contain or deliver nicotine. Some items EZVapes.com offers, do or could potentially fall under FDA regulation. To comply with these new rules, we must obtain photo ID from any customer purchasing items in this category who is under 27.

ID verification is not required for customers who are 27 years of age or older, or reside outside the USA, but you must still confirm your birthdate at checkout when purchasing these products.

How It Works

You will see a red notice on the product page and in your shopping cart if a specific item requires additional age verification. If there is no red notice on the product page, this step is not required to purchase a given item.

When you checkout with items that require additional age-verification, you will be prompted to enter your date of birth during checkout. If the date entered confirms you are 27 years of age or older, no additional action is required on your part, except at our discretion.

If the age entered confirms you are under age 27, you will be allowed to complete your order. Once the order is submitted, you will receive an email with instructions on how to securely upload your ID. Your ID will be reviewed and verified within 24 hours, excluding weekends and Holidays. Once approved, your item will enter our processing queue to be packed and shipped.

As per FDA regulations, if you are under 27 you will be required to upload an image of your ID each and every time you place an order at our website.

Security

Our secure upload service is provided by SendThisFile. SendThisFile is compliant with HIPAA, EU-US Privacy Shield, SAS 70 Type II, SSAE16, PCI DSS and FIPS 140-2. You can read more about SendThisFile here and the service they provide here.

 


We appreciate your cooperation and look forward to being your go-to vaping source, now and far into the future. In order to accomplish that mission, we must make every effort to comply with regulations, and we hope you understand that your satisfaction is our ultimate goal. Thank you for your business and loyalty!

Customer Service

Toll free 855-398-2737 Open Mon-Fri 10A-6P Eastern or later.
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