Shipping and Returns

Where is my vaporizer shipped from?

Orders are shipped from New Jersey, USA and fulfilled from on-hand stock.

When will my order ship?
Whenever possible, orders approved by 4PM Eastern leave the warehouse the same day. Otherwise, most orders ship in . . .
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How can I help assure my order is shipped same-day?
Before placing your order be sure that the credit card information you submit matches the information on file with your . . .
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How will my order be packaged and return addressed?
Your order will be shipped discreetly in a sturdy, plain box with our nondescript return address reading "Warehouse" on . . .
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How will my order be shipped and how much will it cost?
All orders of $35 or more are eligible for free USPS First Class shipping, which arrives in 2-5 business days anywhere . . .
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How do I get my tracking number?
Your tracking number is sent automatically via email at the exact moment it is entered into our system and assigned to your . . .
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Does deliver to PO Boxes?
To have your order delivered to your PO Box your package must be shipped via USPS. You will be required to sign for your . . .
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Do I have to be home when my order arrives?
To protect our customers' packages from potential theft, damage, and delivery errors we require that each package be . . .
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Does deliver to my area? ships to most addresses worldwide. Contact us if you are unsure if we ship to your area. . . .
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Does accept international orders? ships to many countries around the world. For more details on international delivery click here. . . .
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Does offer Saturday delivery or alternate/upgraded shipping options?
Please call customer service during normal business hours with your shipping requirements if the option you are looking . . .
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Can my order be shipped to somewhere other than the billing address?
Credit and debit card orders can be shipped to other domestic addresses provided the billing address submitted matches . . .
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What is the return policy?
For complete return policy click here. . . .
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My vaporizer stopped working!
The vaporizer models offers are hand selected by our staff based on extensive research and feedback from real . . .
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Why didn't I receive my tracking number?
Your tracking number is always sent automatically by our systems once your order has shipped. If you have not received your . . .
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When a return is approved will my replacement be a refurbished unit? does not stock, ship, or sell ANY refurbished vaporizers from any brand under ANY circumstances. When . . .
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Toll free 855-398-2737 Open Mon-Fri 10A-6P Eastern or later.
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